Terms & Conditions

Introduction

These terms and conditions govern the use of our website and the purchase of our products. By using our website or purchasing our products, you agree to these terms and conditions.

Definitions

In these terms and conditions:

"we", "us" and "our" refer to Yasashi Studio, based in Australia.

"you" and "your" refer to the user or customer of our website and products.

"product" refers to any item sold on our website.

"website" refers to our online store and any other online platform where we sell our products.

Product Information

We make every effort to ensure that the product information on our website is accurate and up to date. However, we do not guarantee that the product information, including prices, descriptions, and images, is accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. A reminder that gemstones are natural materials and each one is unique. Please note that our stone colours may vary slightly from piece to piece.

Orders

When you place an order on our website, you are making an offer to purchase our products. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. If we reject your order, we will notify you and refund any payment you have made.

Payment

All prices on our website are in Australian dollars and include GST. We accept payment by credit card or PayPal, as indicated on our website. Payment must be made in full before we will dispatch your order.

Shipping

We offer shipping within Australia and to selected international destinations. Shipping costs are $10. We will provide an estimated delivery time and tracking information when your order is dispatched. We are not responsible for any customs or import duties that may be charged when your order is delivered to an international destination.

Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is the property of Yasashi Studio and is protected by Australian and international copyright and trademark laws. You may not use any content from our website without our prior written consent.

Privacy

We collect personal information from you when you place an order on our website or subscribe to our newsletter. We will use this information to process your order, communicate with you and send you marketing materials if you have opted in. We will not share your personal information with third parties unless required by law or necessary to fulfil your order.

Governing Law

These terms and conditions are governed by the laws of Australia, and any disputes arising from these terms and conditions will be resolved in accordance with Australian law.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after any changes will constitute acceptance of the revised terms and conditions.