Shipping & Returns

Each piece of jewellery is handmade, most pieces are made to order. Please allow up to 2 weeks before delivery, this includes shipping times. Some pieces happen to be already made, in which case, you may receive your order within a week. We’ll always email to let you know the status of your order. 

International orders are standard tracked shipping ($20), which does not include a signature on delivery. If you require this additional service, please email and request it after the purchase is made online.

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price.

Return & Exchange Policy

With each piece being lovingly handmade to order in Bulli, New South Wales, all sales are final.  We do not offer exchanges or returns for change of mind, so please don't hesitate to reach out to us if you need any assistance before placing your order.

In limited circumstances, some items may be exchanged for another item if we have the requested style in stock, and the previous item is returned in perfect condition within two weeks. This does not include earrings, due to hygiene reasons.

If you have an issue with your item upon delivery, please get in touch with us at ihavegoodsforyou@gmail.com, and we will do our best to resolve the issue.

Yasashi Studio is not responsible for the refund of postage costs for any exchange or refund unless the items sold and dispatched are faulty. Once we have received your return, we will action it within five business days.

Faulty Items

Your item will be carefully checked and dispatched by our team, however, if you receive an item that is incorrect or faulty, please contact us immediately with a photo or two and the order number. We will then review the information and get back to you. For faulty items, we offer a replacement or full refund, although items damaged through normal wear & tear, accident or misuse, are not considered faulty.

Thank you for shopping mindfully!